Customer Service Policies


Privacy Policy

We Protect Your Privacy Online.  CigarCompadre.com values and respects the privacy of our customers. We do not sell or rent the information you provide to us online to third parties. The information you provide to us is held in high regard and is only used to fulfill your order and keep you informed of its status. 

We do not collect your information, but instead your information (such as your name, email address, mailing address, and phone and credit card numbers) is provided to PayPal when you place an order,through their secure site. Please refer to PayPal's privacy statement at:

https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside

When you make an online purchase from CigarCompadre.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. 

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact CigarCompadre.com customer service. Please be sure to include your email address & full name. 

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail. 

We do not authorize any third party to make use of any of your information unless it involves an active investigation into potential criminal activity by law enforcement. 

From time to time, we may team up with another company to offer or provide products, services, contests or promotions, that might be of interest to our customers. We and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. 

Just like you, we at CigarCompadre.com and Subtle Sales LLC are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files 

We do not use cookies. A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. 

CigarCompadre.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors. 

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email or calling customer service and removing yourself from future mailings. 


Return Policy

30 Day Guarantee

If you find it is necessary to return your Cigar Compadre, please return it in original unused condition, with the original product card, in the original shipping bag and box.

Returns must be made within 30 days of purchase. Include your original purchase # and a quick note of the reason for the return. Please allow up to 14 days for us to receive the package and process your return.

A purchase price, (original shipping and handling charges are non-refundable except in the case of manufacturer’s defect or freight damage), refund should appear on the credit card, (# used to make the purchase) or PayPal account, within 2 statements. 


Secure Shopping

The purchase area of our site is hosted by PayPal and is 100% secure. They use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and the PayPal site cannot be read in the event it is intercepted by someone else. When you place an order with CigarCompadre.com you are automatically connected securely to the PayPal Secure Web Server. You may receive a message from your browser depending on how it is configured. 

To make sure you are accessing the secure server before you submit personal financial information, look at the lower left-hand or right-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." 

For additional information regarding PayPal security please contact Paypal or visit their security site at: 

https://www.paypal.com/us/cgi-bin/webscr?cmd=_security-center-outside

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures. 


Shipping

Shipping is by USPS First Class Mail to all U.S. destinations. For international destinations, USPS International First Class Mail will be utilized. Additional shipping and handling charges apply for international destinations and customs charges may apply.